Refund policy
Returns & Refunds
We understand things don’t always work out. For returns of unopened, unused products, please contact us within 30 days of delivery at info@herjuicebar.com with the name on the order or your order number and a brief note about the issue.
What we can and can’t accept
- For health, safety, and hygiene reasons, we cannot accept returns of opened or used items, including supplements, washes, scrubs, and intimate-care products.
- Unopened items may be returned within 30 days. A $5 return shipping fee is deducted from your refund, and original shipping charges are non-refundable.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, this is on us — there’s no return fee. Please email info@herjuicebar.com within 7 days of delivery with your order number and a photo, and we’ll send a replacement or issue a full refund.
How refunds are issued
- Refunds are returned to your original payment method. Please allow 5–10 business days for the refund to appear after it’s processed.
- If a refund to the original method isn’t possible (for example, an expired card or closed account), we’ll issue store credit for your next purchase.
- Orders paid with a buy-now-pay-later provider (such as Afterpay) are refunded through that provider, which will adjust your remaining installments.
Subscriptions
Subscription (recurring) orders are governed by our Purchase Options Cancellation Policy. To avoid being charged for an upcoming subscription order, cancel or skip at least 1 business day before your next billing date. Already-processed subscription orders follow this Return & Refund Policy.
Contact
Email: info@herjuicebar.com. Your feedback helps us serve you better.
