Shipping policy

Shipping, Delivery & Order Edits

Discreet shipping. Every order ships in plain, discreet packaging with no product images on the outside. Enjoy free discreet shipping on U.S. orders over $100.

Do you ship internationally? Yes. Please note we do not ship to freight forwarders.

Processing time

Please allow 2–3 business days after ordering for your order to be picked, packed, and shipped. Business days do not include weekends or holidays. Orders placed Friday–Sunday begin processing the following business day. Once your order ships, we’ll email a confirmation with tracking.

Estimated delivery

These timeframes are in addition to processing time:

  • Economy Shipping: 5–8 business days, via USPS
  • Standard Shipping: 3–4 business days, via USPS
  • International Shipping: 6–18 business days, via USPS

We cannot guarantee a delivery date. Transit times may be extended by weather, carrier delays, or customs.

International orders, duties & taxes

International customers are responsible for any customs duties, import taxes, or fees charged by the destination country. These are not included in your order total and are collected by the carrier or customs authority. We are not able to mark packages as gifts or under-declare value.

Tracking your order

Once your order ships, we’ll email tracking information. If you don’t see it within 5 business days of ordering, please check your spam or trash folder.

Delivery issues

If tracking shows delivered but you can’t find your order, please first check with your household and neighbors and any mailroom or package room. If you still need help, contact us at info@herjuicebar.com. Please report any delivery issue within 7 days of the delivery date; after that, issues must be taken up with the carrier directly.

Her Juice Bar is not responsible for lost shipments due to an incorrect or incomplete address entered at checkout. If you spot an address error, email us at info@herjuicebar.com as soon as possible.

Changing or canceling an order

We’re unable to edit items or cancel an order once it has been processed, and we cannot guarantee an address change after processing. Please double-check your details before ordering, and contact us at info@herjuicebar.com right away if something needs to change, we’ll do our best.